We understand that accidents can happen. If a tool gets damaged during your rental, please contact us immediately. Minor wear and tear is expected, but significant damage may result in repair costs. We recommend reviewing the tool's condition before and after use, and taking photos if necessary. Our platform facilitates fair resolution between renters and tool owners.

Becoming a tool owner is easy! Simply create an account, verify your identity, and start listing your tools. Provide detailed descriptions, clear photos, set your rental prices, and specify availability. Our platform handles the booking process, payments, and provides support for any issues that may arise during rentals.

We accept all major credit cards, debit cards, and digital payment methods. All transactions are processed securely through our platform. Payment is typically collected when you confirm your booking, and funds are released to tool owners after successful completion of the rental period.

Yes, you can cancel your booking according to the cancellation policy set by the tool owner. Each listing displays the specific cancellation terms. Generally, cancellations made well in advance receive full refunds, while last-minute cancellations may incur fees. Check the cancellation policy before booking.

Tool owners are responsible for maintaining appropriate insurance on their equipment. We strongly recommend that both renters and owners have adequate insurance coverage. Our platform provides guidelines for safe tool use and handling, but users participate at their own risk.

Our customer support team is here to help! You can reach us through multiple channels: email us at support@toolrental.com, use the live chat feature on our website, or call our support hotline. We're available during business hours and strive to respond to all inquiries within 24 hours.